Repair Shop SOP Starter Kit

Greet customer and collect contact info

Name, phone, email, preferred contact method

Record vehicle details

Year, make, model, mileage, VIN, license plate

Document customer complaint verbatim

Write exactly what the customer says — avoid interpreting

Perform walkaround inspection

Note existing damage, tire condition, fluid leaks, warning lights

Take photos of vehicle condition

At minimum: all 4 sides, dashboard, any pre-existing damage

Get signed authorization

Diagnostic approval with estimated cost and time

Assign bay and technician

Route to the right tech based on skill and capacity