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    Quality Tool

    Comeback Cost Calculator

    Comebacks aren't just lost labor — they cost you reviews, referrals, and repeat business. See the real number.

    Your Numbers

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    Monthly Cost of Comebacks

    $12,230

    Breakdown

    Comebacks / Month12.8
    Rework Labor Cost$806
    Customers Lost (35.0%)4.5
    Lost Future Revenue$11,424
    Annual Cost$146,765
    Industry benchmark is under 2%. Dropping from 4% to 2% would save $73,382/year.
    Employee Profitability →
    Churn Risk Calculator →

    Catch Comebacks Before They Happen

    Repairius flags repeat visits within 30 days and links them to the original job, tech, and root cause.

    Frequently asked questions

    What counts as a comeback?

    Any return visit for the same complaint within 30–90 days of the original repair. Some shops count warranty-only work; others include any quality complaint.

    What's a healthy comeback rate?

    Top-quartile shops run under 2%. Above 5% indicates systemic issues — training, parts quality, or inspection process.