Towbook vs Shopmonkey

Towbook

Towing, roadside and impound management

Published pricing and purchase terms

Basic $109/mo (up to 250 calls), Professional $209/mo (500 calls), Ultimate+ $319/mo (1,000 calls), Enterprise $429/mo (1,500 calls); Enterprise+ is quote-only. No setup fees or contracts; billed monthly, cancellable anytime. $149 per 1,000 calls above the plan limit (footnote attached to Enterprise); each additional linked company/location/division is $109/month. 30-day trial with no credit card.

What the vendor publishes

• Dispatch workflow: accept calls, assign calls, track job progress and manage vehicle inventory in a web-based system. [source]
• Digital Dispatching and Email Processing integrations bring calls in from listed providers including AAA (16 clubs), Agero (Swoop), Allstate and GEICO. [source]
• GPS tracking via iOS/Android apps or integrated providers including Samsara, Verizon Connect and Webfleet. [source]
• Impound Manager records/manages stored vehicles, includes state-required letters and offers Auto Data Direct integration. [source]
• Advertises direct motor-club invoicing, automatic payment imports and QuickBooks integration; the pricing page gates advanced dispatch, billing and mapping by tier. [source]

Questions for Towbook

• Are dispatchers, drivers and user accounts unlimited, and how are call allowances shared across linked locations?
• Do lower tiers incur overages or require upgrades when the call cap is exceeded?
• What third-party charges apply to GPS, payments, Auto Data Direct and motor-club intake at our tier?

Shopmonkey

Repair-shop software with a heavy-duty add-on

Published pricing and purchase terms

Monthly Basic/Clever/Genius: $239/$399/$499. Annual-savings rates: $215/$359/$449 per month. Heavy Duty and Multi-Shop require quotes; additional users and migration can add costs.

What the vendor publishes

• Basic lists estimates/invoices, two-way text/email, calendar reminders, digital inspections, electronic signatures and parts lookup/ordering. [source]
• Clever adds inventory, purchase orders, time-clock tracking and QuickBooks Online integration; packaging matters when comparing base prices. [source]
• Lists a paid Heavy Duty add-on for Class 4–8 vehicle lookup, labor guides and step-by-step service procedures, with custom pricing. [source]
• Lists 3/4/5 user licenses for Basic/Clever/Genius and additional licenses at $20/month; Multi-Shop is quoted separately. [source]
• Lists data-migration assistance with a one-time $500 migration fee; confirm applicability and scope. [source]

Questions for Shopmonkey

• Can Heavy Duty demonstrate our actual Class 4–8 vehicles and multi-day repairs?
• What does the Heavy Duty add-on cost on the plan we need?
• Which histories, attachments and open invoices can the migration include?